Collections Specialist

Accounts Receivable Team | Property Management

Position Summary

We are seeking a detail-oriented and customer-focused Collections Specialist to join our Accounts Receivable team. This role is responsible for managing resident account balances, collecting outstanding receivables, resolving payment discrepancies, and supporting the overall cash flow of a growing property management company. The ideal candidate possesses strong communication skills, excellent organizational abilities, and a proactive approach to problem-solving.

Key Responsibilities

• Monitor and manage delinquent resident accounts across a portfolio of residential and/or commercial properties.
• Contact residents and tenants regarding overdue balances through phone calls, emails, letters, and other approved communication methods.
• Negotiate payment arrangements and assist residents in resolving outstanding account issues.
• Maintain accurate documentation of collection activities, payment plans, and account notes within the property management system.
• Research and resolve billing discrepancies, unapplied payments, and account disputes.
• Collaborate closely with Property Managers, Leasing Teams, and Accounting personnel to ensure account accuracy and timely resolution of collection matters.
• Process account adjustments, write-offs, and payment reconciliations as approved by management.
• Assist with monthly accounts receivable reporting and aging analysis.
• Prepare and coordinate documentation related to notices, legal proceedings, evictions, and collections agencies when necessary.
• Ensure compliance with company policies, fair debt collection practices, and applicable state and federal regulations.
• Provide exceptional customer service while maintaining professional collection standards.

Qualifications

• 2+ years of collections, accounts receivable, property management, or related accounting experience preferred.
• Experience working with property management software such as Yardi, AppFolio, MRI, RealPage, or similar platforms is a plus.
• Strong understanding of accounts receivable processes and collection best practices.
• Excellent verbal and written communication skills.
• Ability to handle sensitive conversations professionally and tactfully.
• Strong organizational skills with the ability to manage multiple priorities in a high-volume environment.
• Proficiency in Microsoft Office, particularly Excel and Outlook.
• High level of accuracy, attention to detail, and follow-through.

Preferred Skills

• Customer service-oriented mindset with strong conflict resolution abilities.
• Ability to build positive relationships while effectively collecting past-due balances.
• Strong analytical and problem-solving skills.
• Self-motivated, dependable, and results-driven.
• Ability to work collaboratively within a fast-paced accounting team.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.